This HostRocket Dedicated review will focus on the some of the key areas that HostRocket provides exceptional service and quality to its customers.
It’s important to understand a little about the pedigree of this web hosting company before diving into their review. They have recently celebrated 10 happy years in providing their customers with some of the best service levels combine with exceptional value for money, during that time things have gone really well for HostRocket, as they have managed to amass more than 50,000 customers in the process. People who found this company in their local business directory are glad the relationship was formed.
I was hoping to avoid clichés in this HostRocket Dedicated Hosting Review; however, I couldn’t. So I will end this section by saying that HostRockets fortunes have really skyrocketed during their inception; in fact, you could even say that they are over the moon at the amount of satisfied customers they’ve provided webhosting for.
Unique Benefits
Some of the reasons for HostRockets success are as follows:
- 60 Minute hardware replacement service level agreement
- Linux CentOS
- 1000GB Tier 1 bandwidth
- 25 Dollars of search credit
Key Features
- Guaranteed 99.5% service uptime
- Genuine around the clock support which operates 365 days of the year
- State of the art New York datacenter
- cPanel control panel is an available option for only $29.95 per month
Editors Comments
HostRocket provides some real value for its dedicated hosting customers, something that many web hosts should take notice of. Since their inception back in 1999, they have grown into a formidable force which is something that they really should be proud of.
Their ongoing focus of providing unrivalled customer service and the best value for money is very refreshing in the world of webhosting, and is perfect when coupled with your business directory design concept.
Uptime Guarantee
HotsRocket offer a very impressive 99.5% service uptime guarantee which, in part, is available due to the confidence that they have in their own infrastructure.
Basics – What you need to know
This element of the HostRocket Dedicated Review will give an overview as to exactly what you get when you subscribe to HostRocket.
Datacenter
The impressive datacenter is housed in New York; thankfully, this is an area that seldom has issues from natural disasters. As a result, the datacenter performs its functions without the influence of the outside world. The expansive nature of the HostRocket datacenter means that they will have no concerns about the available space, even if they continue to grow at the impressive rate that they have so far.
Redundant power
This is one of the most impressive elements in their operation, with the company choosing to run their systems at only 75% maximum capacity. This means that they will always be in a position to provide the services to their customers, no matter what power levels are required to do so.
In the unlikely event of a power outage, customers can be safe in the knowledge that a diesel backup generator will immediately spring into life.
Network security and firewalls
To ensure that there is never any unauthorized access to their systems, the company employs the use of firewall technology that will prevent both denial of service (DOS) and distributed denial of service (DDOS) attacks.
Connection
Time Warner Telecommunications network is utilized, enabling HostRocket to provide the one of the fastest and most reliable connections available. The technology makes good use of the redundant OC-12 fiber optic loops that are connected directly between the two companies.
Staff
Staffing is perhaps one of the most important areas within any business. This HostRocket Dedicated Hosting Review has uncovered that HostRocket understands the importance of this area and as a result provide some of the best support available.
They operate a 24 hour service which is available every day of the week; the difference here is that dedicated support teams look after the different areas, helping to ensure that the most reliable fix is never far away. They even have themselves listed in many a local business directory and website.
Service Offerings
An important element of all online businesses is that when things are going as they should be, the after care service is in place to keep services running strong for customers.
HostRocket provide the following support services:
- 24/7 Toll free telephone support
- E-mail support ticketing system
One additional area that often gets overlooked when it comes to service and support is the online knowledge base. Thankfully HostRocket has one of the most comprehensive knowledge bases; keeping this in mind, many customer queries can be resolved without the need for contacting the company.
Vendors Comments
HostRocket has always had the goal of providing the best levels of customer service and value for money that can be found on any dedicated web hosting service. The four different dedicated server’s sizes means that we are in a position to offer pretty much every business a reliable and practical solution to their hosting needs.
The location of our data center means that we are not at risk against many of the natural disasters that can disrupt other providers; as a result, we are very confident of our offered service uptime guarantee.
Customer Profiles
Most of HostRockets customers will use their services for:
- Photo servers
- Data back-up servers
- Gaming servers
- Hosting servers
- Email servers
- File servers
Customer Testimonials
The final element of this HostRocket Dedicated Review will focus on some of the customer testimonials that HostRocket have received. These include:
Dane Hanger: March 2012
“Brian in your Technical support department is AWESOME!!!!!”. This related to an issue that Dane was having involving the email element of his account. Dane went on to say that Brian was “beyond patient” as he walked him through the various steps that were needed to resolve the issue.
Lindsey: December 2011
Lindsey spoke very highly about the service levels that she had received when dealing with HostRocket; some of her thoughts included, “unwavering commitment to your customers.” Lindsey was very appreciative of the services that she had received while dealing with HostRocket, adding “I am so thankful that I found a company like yours to host my sites!”
Roger: July 2013
Roger was full of praise for the “perfect” technical support experience that he received. He was particularly impressed by the speed in which his issue was dealt with, stating that the solution was “emailed back in a matter of minutes.” Roger felt that the issue he had was of a complex nature and was extremely grateful for the speed of the response that he received.
It would appear that HostRocket really do take their responsibilities of providing the best levels of customer service very seriously.
